| Shopping Information |
| Do you have a catalog? |
| Are your products guaranteed? |
| Are quantity discounts available? |
| |
| Ordering Information |
| How do I place an order? |
| Why is my basket empty? |
| What forms of payment are accepted for online
purchases? |
| Can I send my order through the mail and
pay by check or money order? |
| Is it safe to use my credit card online? |
| Will my online order be confirmed? |
| When will my credit card be charged? |
| Can I change a shipping address once I've
placed an order? |
| Can I cancel an order? |
| How do I know the status of my order? |
| How is sales tax calculated? |
| How do I know if something I purchased
is on back order? |
| Can I shop for myself and for a gift in
one transaction? |
| |
| Shipping Information |
| Are shipping options available? |
| How can I estimate the arrival date? |
| How are delivery charges calculated? |
| Can orders be shipped outside the US? |
| What do I do if my shipment arrives crushed
or damaged? |
| What do I do if I do not receive my entire
order? |
| |
| Return Policy |
| What is your return policy? |
| How do I return an item? |
| |
| Security Information |
| Will you sell or rent my email address information
to other companies? |
| Is the credit card information I submit
secure? |
| What is your privacy policy? |
|
| Do you have a catalog? |
|
| Printed Catalogs
are not avaliable at this time.
Our Product lines are constantly growing and the only
listings we offer are our online catalog.
If you would like to print out a page(s) click on the
print Icon located at the top of your browser (IE) or
right click (Windows) and select the print option. |
| Are your products
guaranteed? |
|
| If you are
not satisfied with any Red Hill General Store product
you may return it within 30 days for replacement or refund. |
| Are quantity discounts
available? |
|
| We do offer
quantity discounts on selected items. Call us at 1-800-251-8824
for details. |
| How
do I place an order? |
|
| Simply click
on the "Add to Cart" button on the product page.
Quantities may be adjusted easily in your shopping cart.
Once you're ready to checkout click the "Checkout"
button located on your shopping cart.
If you'd prefer to order off-line please call us at
1-800-251-8824. |
| Why
is my basket empty? |
|
| There are
two possible reasons for an empty basket.
1. You have not clicked on the "Add to Cart"
button.
2. You have removed items from the shopping cart. |
| What forms
of payment are accepted for online purchases? |
|
| We accept
Visa, MasterCard, American Express & Discover.
|
| Can
I send my order through the mail and pay by check or money
order? |
|
| Yes, we gladly
accept mail orders. To order by mail follow these steps:
1. Include a note with the following information Product
Name, Product ID, Total purchase amount of your order&
your shipping address.
2. Payment must include the shipping charge. To calculate
the shipping charge add the item(s) to your cart by clicking
on the "Add to Cart" button, then click on the
"Shopping Cart" button located below the menu
tabs. Click on "Calculate Shipping Cost" button.
This will open a new window. In the new windows select
your shipping state and click the "Find Cost"
button. The total amount of your order will then be displayed.
3. We do not accept COD's. We must receive payment before
we ship your item(s). Personal Checks are held for 7 days.
Credit Cards, Money Orders & Cashier's Checks are
processed upon receipt.
|
| Is it safe
to use my credit card online? |
|
| At Red Hill
General Store on-line security is of the highest importance.
To make sure all our customer's transactions are protected,
we use Secure Socket Layer (SSL) an industry standard
to encrypt all information provided to us by the customer.
This insures that only we can see the information and
no one else.
|
| Will
my online order be confirmed? |
|
| Our automated
system generates a confirmation email to customers who
enter their email address in the box provided on the secure
checkout form. You may feel comfortable in providing us
with this information. We do not sell, rent, lease or
give away any customer information. Also we do not send
out any "spam" mail.
|
| When
will my credit card be charged? |
|
| Your credit
card will be charged when we ship your item(s).
|
| Can
I change a shipping address once I've placed an order? |
|
| If you notice
an error in, or would like to change the shipping address
please call or email us as soon as possible. We ship most
items within 24-48 hours of receiving the order.
|
| Can
I cancel an order? |
|
If you'd
like to cancel an order please call or email us as soon
as possible. We ship most items within 24-48 hours of
receiving the order. Once the item(s) has been shipped
all returns and exchanges fall under our Return
Policy.
|
| How
do I know the status of my order? |
|
| We send an
order shipment notice via email when your item(s) ship.
(This applies only to customers who enter their email
address in the box provided on the secure checkout form.)
Most customers receive their merchandise within within
3 to 8 business days of placing the order.
|
| How
is sales tax calculated? |
|
| At present
we only collect Virginia state sales tax on Virginia orders.
All other states and provinces are tax free at this time.
|
| How
do I know if something I purchased is on back order? |
|
| You will
receive an email notification from us that one or more
of your items are out of stock along with an estimate
of when we expect to be able to ship to you. (This applies
only to customers who enter their email address in the
box provided on the secure checkout form.) |
| Can
I shop for myself and for a gift in one transaction? |
|
| Our Shopping
Cart does not allow for multiple shipping addresses. This
is for your protection. You may specify a different shipping
address on the secure checkout form but different orders
must be placed separately. |
| Are shipping
options available? |
|
Your Order
will be shipped UPS Ground or US Mail if it is being shipped
inside the Continental United States. We also offer Next
Day Service, Second Day Service, and Three Day Service.
(Subject to our guidelines, see Shipping
Information page for details) Express shipping may
be selected at Checkout. |
| How
can I estimate the arrival date? |
|
We ship most
items within 24-48 hours of receiving the order. Most
orders are received by the customer within 3 to 8 business
days of placing the order. (Excluding express shipping
orders, see Shipping Information
page for details) If you need
your order on or by a specific date we recommend that
you use one of our express shipping services. |
| How
are delivery charges calculated? |
|
| To see how
much an item's delivery charges will be Click on the "Shipping
Cost" link located underneath "Calculate your
shipping cost". A new window will open. Next select
the state or province the product will be shipped to.
Then click "Calculate" and the shipping costs
for the product will be displayed. |
| Can
orders be shipped outside the US? |
|
| Currently
we ship only to the Continental United States, APO, &
Canada. |
| What
do I do if my shipment arrives crushed or damaged? |
|
| If your package
arrives damaged, please notify the delivery person immediately.
If the delivery person has left please call us as soon
as possible. Red Hill General Store must be notified of
any shortage or damaged merchandise within 10 days. |
| What
do I do if I did not receive my entire order? |
|
| First, compare
your packing slip to the merchandise you received. If
some item(s) are missing and you didn't receive a second
box, check your email. You should have received an email
notification from us that one or more of your items are
out of stock along with an estimate of when we expect
to be able to ship to you. (This applies only to customers
who enter their email address in the box provided on the
secure checkout form.) If you find this doesn't apply
to your order then call or email us. We'll be glad to
work with you to correct the problem. |
| What
is your return policy? |
|
If you are
not satisfied with any Red Hill General Store product
you may return it within 30 days for replacement or refund.
For full details see our Return
Policy page. |
| How
do I return an item? |
|
| Request an
RMA number by calling us at 1-800-251-8824. All merchandise
returned to us for any reason MUST have
an RMA number. Returns without an RMA number are subject
to a 20% restocking fee. All merchandise (unless damaged
in shipping) must be returned to us in new re-sellable
condition with the original box, all factory or product
manuals and factory packaging materials. Failure to include
these materials may result in our not accepting your return. |
| Will
you sell or rent my email address information to other companies? |
|
| Any Personally
Identifiable Information we collect is used only for the
express purpose of providing the requested information,
products, or services. We do not sell, trade, or rent
to others the Personally Identifiable Information we collect
online. Your information stops with us period. |
| Is
the credit card information I submit secure? |
|
| At Red Hill
General Store on-line security is of the highest importance.
To make sure all our customer's transactions are protected,
we use Secure Socket Layer (SSL) an industry standard
to encrypt all information provided to us by the customer.
This insures that only we can see the information and
no one else.
|
| What
is your privacy policy? |
|
Red Hill
General Store has created a privacy statement in order
to demonstrate our firm commitment to our customer's privacy.
To view our policy in detail see our Privacy
Statement page. |
If we've not been able to answer your question e-mail
us. |
Phone 1-800-251-8824 Toll Free
1-276-728-5885 (Fax)
Our Mailing Address:
Red Hill General Store
1035 Sylvatus Highway
Hillsville, Va. 24343 |